TERMS & CONDITIONS
These terms and conditions govern your use of the website ‘www.tring.co.in’ (hereinafter referred as ‘website’) and the application by the name ‘TRING’ which is for download and use into your handheld instrument (hereinafter referred as ‘app’) (the website ‘tring.co.in’ and the application ‘TRING’ are hereinafter collectively referred to as “TRING”). BD Innoventures India Private Limited (hereinafter referred to as ‘company’) is the sole and exclusive owner of the TRING, owned and registered solely and exclusively in its name. By using TRING in any manner whatsoever and in any capacity whatsoever, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use the TRING.
We often update the App, Website and Services offered therein. As a result, we may change/modify/ alter/ update/ add or discontinue any terms and conditions laid down herein. You can determine the applicable terms by referring to the "LAST UPDATED" legend above. It shall be your responsibility to check terms periodically for changes. Please check this page regularly to ensure you are familiar with the updated Terms & Conditions. By using TRING in any manner whatsoever and in any capacity whatsoever, it shall be deemed that you have seen the updated terms and conditions and consented thereto.
You agree to abide by the terms and conditions imposed by any licensors, suppliers including celebrities/ artists and information providers ("TRING Affiliate"), including payment of all amounts when due, and compliance with all rules and restrictions regarding the availability of products or services.
Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, or the relevant laws in your jurisdiction including minors, un-discharged insolvents etc. shall not be eligible to use the Platform and/or avail the Services. Any minor who wishes to use or contribute on the Platform, is required to conduct such transaction through his / her legal guardian or parents in accordance with the applicable laws.
You may only access the Tring and use the Content and the Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Tring, Content and the Services in respect thereof.
You shall be responsible for maintaining the confidentiality of any username/access and password in the process of the use of the Tring and you shall be responsible for all activities that occur under your username/access and password. In addition, you will be financially accountable for all use of our Site and Tring by you and anyone using your password and login information.
Access to certain areas is only available to registered members. To become a registered Member, you are required to answer a limited number of mandatory questions. Answers to additional questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
Services and content posted on the TRING
Through the Platform you may submit a request to avail a service which may or may not be accepted. The maximum time within which a request will be completed or rejected will be shared on the Platform and refunds will be initiated as per our Cancellation and Refund Policy for cancelled and rejected requests.
You fully understand that any Content uploaded, submitted, or offered for publication by the Artists via the Services, shall be the content of the Artists. The Company does not review or modify any Content, except as stated here otherwise. The Company does not endorse any Content submitted via the Platform by any Artist, or any opinion, recommendation, or advice expressed therein, and the Company expressly disclaims any and all liability in connection with the Content. Notwithstanding the above, the Company reserves the right to, but does not have any obligation to, reject a request, remove, or block the Services in its sole discretion, at any time, without notice to you and for any reason (including, but not limited to, a request contrary to General Prohibitions upon receipt of claims or allegations from third parties or authorities), or for no reason at all. Your interactions with third parties, including the Users and the Artists, as the case may be, found on or through the Platform are solely between you and such third party. however, the Company may, in its sole discretion, intercede in any dispute and you will reasonably cooperate with the Company if it does so. You should make whatever investigation you feel necessary or appropriate before proceeding with the interaction. The Users agree not to contact or interact with any Artist except as expressly permitted through our Platform, in a case where the User intends to use the service of the platform. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities of any kind or nature incurred as the result of any such interaction. You hereby release the Company from claims, demands, and damages (actual and consequential) of every kind or nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes or our Services or the Platform.
If you have a dispute with any third party over any Service, offering or interaction over the Services, you agree not to make any claim of any kind or nature against the Company or its affiliates, no matter whether such claims, requirements or compensation of damages are known, ensured or released.
You may view, download for caching purposes only, and print pages [or other content] from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
All media files generated for clients will have Tring's watermark over it.
BD Innoventures India Private Limited is the sole and exclusive owner of the TRING, owned and registered solely and exclusively in its name. TRING and its licensors retain all right, title and interest (including all copyright, trademark, patent, logos, designs, trade secrets, and all other intellectual property rights) in TRING. TRING is protected by copyright, trademark, patent, trade secrets and other laws of worldwide, through the application of local laws or international treaties. Any and every unauthorized use, reproduction or modification of TRING would violate such laws. Subject to the limited permissions below, all these intellectual property rights are reserved.
Unless otherwise agreed, you agree not to:
- - Republish material from this website (including republication on another website).
- - Sell, rent or sub-license material from the website.
- - Show any material from the website in public.
- - Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose.
- - Edit or otherwise modify any material on the website. or
- - Redistribute material from this website [except for content specifically and expressly made available for redistribution].
”TRING” and all other Marks that appear, are displayed, or used, are registered or common law trademarks or service marks of TRING and TRING Affiliates. These Marks may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission from TRING the relevant TRING Affiliate, except as an integral part of any authorized copy of the Content.
Links to third party sites
Promotion and marketing offers
We may offer promotional offers from time to time, including discount codes, vouchers, coupons, T Cash, or account credits (“Vouchers”), that may be subject to expiration dates and such terms as listed therein at the time of purchase.
Subject to the additional terms of issue of such Vouchers, the following terms and conditions shall apply:
- i. Vouchers may be applicable to all or select Users or some selected Artists, as detailed in the terms applicable in relation to such Vouchers.
- ii. Vouchers may be limited by time and/or purpose and/or use in accordance with the terms thereof. One voucher can't be combined with other vouchers.
- iii. We offer Vouchers at our sole and absolute discretion.
- iv. Vouchers shall be subject to availability and we reserve the right to discontinue it at any time.
- v. Vouchers are not transferable and cannot be redeemed for a cash payment to the purchaser in lieu of discount.
- vi. Vouchers offered may be subject to expiration dates and we retain the authority to alter such expiration dates at any point of time.
- vii. Vouchers may be provided in collaboration with the third parties as communicated by the Company and/or the applicable third party.
- viii. We reserve the right to withhold or remove credit from a user account or end a promotion without notice if at our sole discretion we believe a user is not acting in good faith in relation to the terms of the promotion.
Rights and Responsibilities
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to TRING a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to TRING the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or TRING or a third party (in each case under any applicable law). You must not submit any user content to TRING that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. TRING reserves the right to edit or remove any material submitted to this website, or stored on TRING'S servers, or hosted or published upon TRING in any manner. Notwithstanding TRING'S rights under these terms and conditions in relation to user content, TRING does not undertake to monitor the submission of such content to, or the publication of such content on, TRING. The content produce by the celebrity may or may not match with the script as given by the user at the time of booking, Tring would not be liable for any deviation from the original script as expected by the user. TRING is booking platform. We aggregate end users and vendors. TRING will have no liability in case of any accident / wrong doings / mishaps etc. happened at vendors end.
TRING may, from time to time monitor and review any information transmitted or received and reserves the right to censor, edit, remove or prohibit the transmission or receipt of any information that TRING deems inappropriate or in violation of these terms and conditions. During monitoring, the information may be examined, recorded or copied, and your use of TRING constitutes your consent to such monitoring and review. You agree that if you submit suggestions, ideas, comments or questions or post any other information, you grant TRING and its affiliates a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content in any form, media or technology. TRING takes no responsibility and assumes no liability for any content posted or submitted by you, or for any response to such content. We value your feedback and appreciate your ideas and suggestions, but we may be unable to respond to the same.
TRING may charge a fee or commission for the service it provides when you purchase, book or reserve any products or services through TRING. Any such service fee is non-refundable. The same is subject to cancellation and rejection policy. In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of TRING.
Tring is also engaged in the activity of brand endorsement, casting services, celebrity management services and such other services. For such services, Tring shall enter into a separate agreement with the parties, artists, brands etc. specifying the terms and conditions of services. The terms and conditions specified herein shall also apply mutatis mutandis to such services to the extent it is not inconsistent with the terms and conditions as agreed therein between the parties.
In addition to the prohibitions imposed on you under applicable law, you agree not to do or allow to do any of the following:
- A. post, request for, upload, publish, submit or transmit any content that:
- i. infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.
- ii. violates, or encourages any conduct that would violate or could constitute or be considered an offense under civil, criminal, commercial, fiscal or terrorist laws, give rise to any tortuous liability, or otherwise violate any law for the time being in force in the place where you reside and/or where from you have accessed TRING.
- iii. is fraudulent, false, misleading or deceptive.
- iv. is unlawful, threatening, defamatory, libellous, obscene, indecent, pornographic or profane.
- v. promotes or constitutes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group.
- vi. is violent or threatening or promotes violence or actions that are threatening to any person or entity.
- vii. promotes illegal or harmful activities or substances.
- viii. contains personal or contact information about any other person without their prior authorization. or
- ix. violates any content policies the Company has published for the Services.
- x. threatens public health or safety. promotion of cigarettes or any other tobacco products or consumption of intoxicant including alcohol and Electronic Nicotine Delivery System (ENDS) & like products that enable nicotine delivery except for the purpose & in the manner and to the extent, as may be approved under the Drugs and Cosmetics Act, 1940 and Rules made thereunder.
- xi. threatens Critical Information Infrastructure as defined in Explanation of sub-section (1) of section 70 of the IT Act.
- xii. Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation or use automated programs to start chats.
- xiii. transmit any Trojan horses, worms, time bombs, or other computer programming routines or any code of a destructive nature that may damage, interfere or attempt to interfere with, intercept, the normal operation of TRING, or appropriate TRING or any system, or take any action that imposes an unreasonable load on our computer equipment, or that infringes upon the rights of a third party.
- xiv. you shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform, Services, or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, Services or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform.
- xv. you shall not engage in advertising to, or solicitation of, other Users or the Artists of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us.
- B. Encourage or enable any other individual to do any of the foregoing.
You shall not use or access TRING in any way that, in our reasonable judgment, adversely affects the performance or function of TRING, or any other computer systems or networks used by TRING , other users or members or otherwise access/invade/use TRING in any manner that may reasonably be considered by TRING to be a breach of its own right and privilege as the sole and undisputed holder of right, title and interest in and in relation to TRING and all the content hereof.
Access to certain areas of the said website/TRING is restricted. TRING reserves the right to restrict access to [other] areas of the said website/TRING, or indeed the entire website/ TRING, at TRING’s discretion.
If TRING provides you with a user ID and password to enable you to access restricted areas of TRING or other content or services, you must ensure that the user ID and password are kept confidential. TRING may disable your user ID and password in TRING’s sole discretion without notice or explanation.
You shall indemnify and hold TRING and its parents, subsidiaries, affiliates, officers, directors, employees, attorneys, and agents, harmless from and against any and all claims, costs, damages, losses, liabilities, and expenses (including attorneys’ fees and costs) arising out of or in connection with: Your use of the whole or any part of TRING, and or Your violation of any law or the rights of a third party, and/or Breach of this Agreement.
TRING, in its sole discretion, may terminate your password, account or use of the service and remove and discard any data within if you fail to comply with this Agreement. You may terminate your user account upon notice to TRING at any time. however, you will not receive a refund of any portion of your fees paid to TRING. Upon termination by TRING or at your direction, you may request a file of your data, which TRING will make available for a fee. You must make such request at the notification of termination to receive such file at the time of the cancelation request. Upon termination of an account, your right to use such account and the Service immediately ceases. TRING shall have no obligation to maintain any Data stored in your account or to forward any Data to you or any third party. Upon such termination or suspension, you must immediately discontinue use of TRING, and destroy any copy you have made of any portion of TRING. Accessing TRING after such termination, suspension, or discontinuation shall constitute an act of trespass. TRING shall not be responsible to you to such suspension or termination.
Disclaimer of warranties
TRING and TRING Affiliates make no warranty of any kind regarding the Site, the TRING, Content, Products or Services, all of which are provided on an "as is" basis. TRING and TRING Affiliates expressly disclaim any representation or warranty that TRING will be free from errors, viruses or other harmful components, that communications to or from TRING will be secure and not intercepted, that the services and other capabilities offered from TRING will be uninterrupted, or that its content will be accurate, complete or timely. By offering any product or service on TRING, TRING is not endorsing or recommending the same.
OTHER THAN THOSE WARRANTIES WHICH, UNDER THE LAWS APPLICABLE TO THESE TERMS, ARE IMPLIED BY LAWS, AND ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION, TRING AND ITS AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.
Use of TRING is at your sole risk. TRING Affiliates who furnish products or services through TRING are independent contractors, and not agents or employees of TRING.
IN NO EVENT WILL TRING OR TRING AFFILIATES BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS SITEDIRECTLY OR INDIRECTLY.
Your acceptance of these Terms, and your use of TRING do not create a joint venture, partnership, employment, or agency relationship with us. You may not assign, delegate, or transfer your rights or obligations under these Terms. If we fail to act with respect to your breach or anyone else's breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If a court finds any of these Terms to be unenforceable or invalid, that Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable. The headings in these Terms are for your convenience and reference. they do not limit or affect these Terms. These Terms, together with those items made a part of these terms by reference, make up the entire agreement between us relating to your use of our site, and replaces any prior understandings or agreements (whether oral or written) regarding your use of TRING.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
You agree that, except as otherwise expressly provided in these Terms there shall be no third party beneficiaries. We may assign, transfer or delegate any of our rights and obligations hereunder without consent.
By agreeing to these terms, you are bound by a legally valid contract with the said legal entity. If any dispute arises between you and TRING during your use of TRING or thereafter, in connection with and arising from your use or attempt to use TRING, the dispute shall be referred to arbitration by a single arbitrator who shall be nominated and appointed by TRING. The said person shall be a professionally qualified individual of standing and repute. The place of arbitration shall be Mumbai. The arbitration proceedings shall be in the English language. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time. Subject to the exclusive jurisdiction of the appropriate courts situated at Mumbai, Maharashtra, India and exclusively to the substantive and procedural laws of India.
By using our services you consent to the above terms and conditions mentioned in this agreement. We may change this agreement from time to time. If we make any changes to this Policy, we will change the “last updated” date mentioned herein.
You understand and agree that you are solely responsible for periodically reviewing these terms and conditions.
Refund and Cancellation Policy
Our Policy for the cancellation and refund will be as follows:
The charges displayed on the website or the App are all inclusive. Such charges are displayed with the order). Charges shown in any foreign currency viz. USD etc. are only for indicative purposes and for your reference. Amount is charged in INR terms which is converted at the actual prevailing conversion rate while passing on the order to the payment gateway.
We accept most International and Indian Credit and Debit Cards and also offer other payment options.
If your request has not been completed within the Delivery Period (i.e. the expected date of delivery notified to you at the time of purchase) or has been rejected, we shall refund to you the purchase amount. Refunds shall be by way of and to the same payment method/ platform as was used at the time of purchase and it will be initiated no later than 30 business days from notification of rejection or expiry of Delivery Period as the case maybe. Where purchases were made using international credit or debit cards or international payment options, the actual amount of payment or refund wherever applicable, may vary from the displayed price or refund amounts based on your card issuer's or payment gateway policies and the rate of conversion. Any such difference in the conversion rate and any other charges shall be borne by the users.
If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. In some cases where an international credit card has been used the Credit Card Issuing Company levies a transaction charge for any charge / refund issued. The applicable charge is decided by the issuing bank. Such charges shall be borne by the Users.
If you have any questions about our Returns and Refunds Policy or your expected refunds, please contact us at [email protected].
Last Updated - 8th February 2020
By accessing this Site, you give an implied consent and agree to the terms of this policy and that information furnished by you is lawful, true and correct and do not violate or infringe any laws. In case of any violations, infringement, furnishing of wrongful or unauthorized information, TRING shall not be liable for same.
Information we collect about you
We may collect personal information that can identify you such as your name and email address, your gender, age, your pin code, demographic information and such other information as may be required. When you provide personal information through our website, the information may be sent to servers located in India and other countries around the world.
We may also collect and store personal information about other people that you provide to us. If you use our website to send others (friends, relatives, colleagues, etc.) information that may interest them through our system, we may store your personal information, and the personal information of each such recipient. TRING will not share the personal information you provide to us of your friends and family members with anyone, unless required by law, court order or to technically operate our website or service.
We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below), and the referring website address.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Provide the services that you have requested;
- Internal record keeping.
- Periodically send promotional emails about special offers or other information which we think you may find interesting.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
- Manage your account and provide you with customer support;
- Develop and display content tailored to your interests on our site;
- Enforce our terms and conditions;
- Manage our business and
- Perform functions as otherwise described to you at the time of collection.
- In response to a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
- When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
- In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Links to other websites
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at (email address). We will promptly correct any information found to be incorrect.
Visiting our websites from outside India
By accessing this Site, certain information about you, such as Internet protocol (IP) addresses, navigation through the Site, the systems and programs used and the time spent, along with other similar information, may be stored on our servers.
Such stored information may not specifically identify you. Please be informed that the same may be used by us for web site traffic analysis or for such other purposes as we may deem appropriate.
If you provide unique identifying information, such as name, address and other information on forms stored on this Site, such information may be used for statistical and/or other purposes and may or may not be published for access by other entities with whom we have a commercial relationship. We assume no responsibility for the security of this information and shall not be held liable or responsible to bear or pay any monies to any person whatsoever from our usage of the information made available to us on this Site.
This document shall be read and interpreted in accordance with Indian law, without regard to conflict of law provisions subject to the exclusive jurisdiction of the appropriate courts located in Mumbai, Maharashtra, India.
RETURNS & REFUNDS
If you feel the product is defective or incomplete please contact us immediately and we will work out a solution to your satisfaction. Products can be returned within 10 days in case of defects or functional problems. You will need to send these back to us to get credit for the amount paid. Returns are not processed for any products that are tampered with, in used condition, or with damaged packaging etc.
Customized items such as Paintings, which are designed specifically for you, cannot be returned, unless there is transit damage or other defects. In case of perishable items, delivery is attempted just once. If the address is incorrect or the recipient is not available we will not be able to deliver again as the items are unusable again. No refunds are possible in such cases.
In case the delivery of a service, such as a bear hug, is not upto your satisfaction, you can contact us immediately and we will work out a solution to your satisfaction. Your complaint will be resolved on a mutually agreed manner within 10 days.
Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.
Order cancellations by TringApp
Sometimes we have to cancel an order for reasons beyond our control. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or product. In cases where you would rather prefer a refund, we shall reimburse the entire amount paid for the product.
Order cancellations by customer
Refund of order cancellations from a customer’s end depends entirely on the nature of the product and the time of cancellation.
Orders once placed cannot be cancelled, unless Tring App is unable to fulfil the order in any way. In case of cancellation of order after delivery of the gift/service, please get in touch with us within 48 hours of delivery of the service and we shall work on a mutually agreeable solution.
All Services can be sent to you, directly to the recipient, or to another address at your request.
Please ensure the correct delivery address with phone number in your order. We are not responsible for any delays or non-delivery that results from incorrect addresses, or in case premises are locked.
We work with various delivery partners and try our best to get it delivered on the date and time requested. However, in certain cases, there could be delays.