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FAQs FAQs

Frequently Asked Questions

Tring is a Celebrity engagement platform that helps people experience happiness. It allows users (fans) to have a 2-way connect with their favourite celebrities. Tring strives to ensure that every fan gets an equal opportunity to connect with their favourite celebrity. With Tring, one can easily get wishes from celebrities, recorded birthday messages from celebrities or even, messages from celebrities.
Tring currently offers 3 different services for celebrity engagement. They are -

1)  Personalised video messages – A super amazing 30 seconds recorded video messages from celebrities. This video can be booked for yourself or for gifting. The best part is, the message can be personalised to your preference. Common uses are birthday wishes from celebrities, anniversary wishes from celebrities, get well soon wishes from celebrities, all the best wishes from celebrities, apologies wishes from celebrities, festive wishes from celebrities, etc.
2)  Video Call – Live video call with celebrities that goes on for 5 mins (monitored). The user can invite up to 4 friends on the call. In this way you can get wishes from celebrities directly.
3)  DM on social media – Celebrities send a single text message to the user on social media (Instagram) from their verified account. These messages from celebrities will surely make anyone’s day.
There are very simple steps that you follow to book a celebrity shout-out video. To book a celebrity video, all you have to do is  
1)  Go to the Tring website - www.tring.co.in
2) Create an account by filling in a few details like your name, email address, gender, date of birth, and location.
3) Then, browse through the list of celebrities wishing happy birthday on the website. (Celebrities come from various fields like entertainment, sports, media, social media, and YouTube. You can choose the celebrity you would like the message from there.)
4)  Notify the celebrity about the date on which you will like to get the message.
5)  After that, your messages from celebrities will get delivered to you on the date of your choice.
Usually, it takes a maximum of 7 working days to process your request. However, we try our best to ensure we stick to your preferred date and close the requests. We also offer 24-hour Express delivery from selected celebrities, for those last-minute bookings. The processing time is subject to the celebrity’s availability.
For a standard video message of about 30-45 seconds, the user message should not be longer than 750 characters.
The prices displayed on the website are for individual, personal and non-brand orders. However, the celebrities are available for brand orders, including but not limited to awareness, corporate team-building, corporate customer-gifting, celebrity brand endorsements, and similar branding orders through Tring. You can check out our ‘Tring for Business’ service to promote your brand through celebrities. You can also reach out to us at +91-7208855641 (Phone call/ WhatsApp) or [email protected] so we can help you find the perfect celebrity for your brand requirement, at the most economical price.
This is very, very rare but if due to some unforeseen circumstances, the celebrity is unable to complete the video request at a time, we shall process your refund for the full amount immediately. We encourage you to re-book your order as per our order guidelines, and Tring team shall strive to get you the perfect video message from your favourite celebrity.
Yes, pretty much. However, it is important that your order complies to Tring standard order guidelines and is not an inappropriate request. However, it is at the discretion of the celebrity to edit message content if required, and decide how and what they say.
Tring’s standard guidelines include the use of decent language, non-promotional personalised messages. Tring is strictly against defamation of any particular individual, group, caste, religion.
It may be due to one or more reasons, including but not limited to: celeb unavailability, inappropriate request or message, business name or brand name mentioned in the personal message request, not enough time, etc. We suggest to re-book the order and place the request following the Tring standard order guidelines. Or you may call us at our helpline number for assistance.
Once your order is declined your refund will be initiated by the Tring Team. You can reach out to us at +91-7208855641 (Phone call/ WhatsApp) or [email protected] for updates on the same. It usually takes 7 to 8 business days for an order amount to be refunded.
Yes of course. We at Tring encourage you to share your order video on all your social media platforms. Do not forget to tag us on the same. We are available on all social media platforms with the ID @tring.india
We regularly send exciting offers and discounts to our users via email. Do not forget to sign up on our website and be a user to get the best of all the offers.
Tring prime is a paid subscription service where you will get exciting and exclusive offers, priority delivery, access to premium celebrities, guaranteed rewards on every booking, a minimum 15% discount on every order, and free birthday wishes from celebrities up to 500 Rupees.
Cash is a currency by Tring. T-Cash cannot be redeemed in exchange for money. It can only be redeemed on the Tring website. 1 T- Cash = 1 INR
You can easily redeem your T-Cash while booking. You will get the option to redeem it at the checkout page.
To book a tring request follow the below steps:
A)  Go to the Tring website - www.tring.co.in and select the celebrity of your choice.
B)  Add the sender (under ‘From’) and the receiver's name (under ‘To’).
C)  Select the Occasion.
D)  Enter the personalised message or use the available templates.
E)  Add delivery details like email ID and phone number.
F)  Complete the payment and it’s done. Now wait for a few days before we work our magic and give you video from the celebrity.
To book celebrities for 199 rupees you can visit : www.tring.co.in/tring-dhamaka/all
To book celebrities for 500 rupees you can visit : www.tring.co.in/tring-dhamaka/all
To book celebrities for 999 rupees you can visit : www.tring.co.in/tring-dhamaka/all
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